Category Archives: Enterprise Voice

Polycom VVX firmware 5.3+ will bypass Dial Plan normalization for 911 in Skype for Business and calls could fail

Hopefully the title of this blog has scared you into reading more and also testing in your own environment! Today I was pulled into a support case where a client was testing 911 while switching sip providers, they discovered that the Skype for Business client was successful but the Polycom VVX would fail to make… Read More »

Skype for Business Online/Cloud PBX dial plan extensions rule issue

You could say that I’ve spent a few hours with Cloud PBX, but it wasn’t until I attended Doug Lawty’s session “Understand the mysteries of Dial Plans and Voice Routes in Skype for Business” at Microsoft Ignite 2016. That a single slide on the default dial plans caught my eye (around the 15 minute mark).… Read More »

Cloud PBX Voicemail Language

Hopefully this blog post will help any others out there having an issue understanding what language is being used in the voice prompts and email transcriptions for Microsoft’s Office 365 Cloud PBX Voicemail (Azure Voicemail). Until last week the language used in Voicemail services for Office 365 Cloud PBX had to be configured at the… Read More »

Call Recording Pro Review

Call Recording Pro for Skype for Business was released from Landis Technologies this week. Call Recording Pro is an easy to implement client side call recording application that has the same look and feel as the Skype for Business client. Call Recording Pro enables on-demand or automatic call recording with upload capabilities to OneDrive and… Read More »

BOC Call Recorder Review

Today a tweet from Doug Routledge @droutledge from Bridge Communications caught my eye: BOC Call Recorder is a free client side call recording application enabling on-demand or automatic call recording for Windows (Vista, 7, 8, 8.1 and 10) Skype for business and Lync 2013 clients, no matter where the server infrastructure is located (on-premises, hosted… Read More »

Lync conference bridge is in another call

While testing a new conference bridge that was added to an existing Lync Server 2013 deployment, the Lync client would report the bridge number “is in another call”. Sifting through server side logs the call was bouncing around like a hot potato between the Front End and Edge servers. The Front End would try to… Read More »

Invoke-snomControl PowerShell GUI

While rolling out snom IP phones for a recent Lync enterprise voice deployment, I needed a way to control a phone while working remotely. Snom’s FAQ: http://wiki.snom.com/FAQ/Can_I_control_my_snom_phone_remotely provides details on this built-in functionality using the snom phone’s Web User Interface: http://wiki.snom.com/Category:Web_User_Interface and command.htm to simulate key presses. After entering a few control commands into a… Read More »

Outbound PSTN calls fail from Lync Enterprise Voice enabled Resource Mailbox

During a recent Lync Server 2010 to 2013 migration project, it was reported that a few Exchange resource mailbox accounts enabled for Lync Enterprise Voice were unable to make outbound PSTN calls. However inbound and Lync to Lync calls were successful. Reviewing the Lync client logs from these conference room accounts showed: SIP/2.0 400 Bad… Read More »