Category Archives: Tips

Skype for Business Cloud Connector Edition (CCE) – Operation was unsuccessful (504 Server time-out)

Today I’m shedding light on the SIP 504 response status code while working with Skype for Business Online’s CloudPBX and Cloud Connector Edition (CCE). The “504 Server time-out” error is masked in the Skype for Business Client as “Operation was unsuccessful” during an outbound PSTN call. Understanding this error can actually become a handy tool… Read More »

Polycom VVX firmware 5.3+ will bypass Dial Plan normalization for 911 in Skype for Business and calls could fail

Hopefully the title of this blog has scared you into reading more and also testing in your own environment! Today I was pulled into a support case where a client was testing 911 while switching sip providers, they discovered that the Skype for Business client was successful but the Polycom VVX would fail to make… Read More »

Guest appearance on The Skype Show (Episode 3)

Earlier this year I had the pleasure of being a guest speaker on The Skype Show (http://www.theskypeshow.com/). This monthly online video web cast is the brainchild of a newly awarded Microsoft Office Servers and Services MVP Mark Vale, which is dedicated to the evangelism of unified communications. The Skype Show has been going strong for… Read More »

Hey Juniper stop messing with my Skype for Business Desktop Share

For me 2016 will be the year Juniper (specifically SRX) attacked Skype for Business desktop sharing. I figured it was time to document at least one of my battles. Let me first start this post with the fact that I am not a networking expert, but have become an expert at finding network problems and… Read More »

Office 365 domain purpose changing without modifying domain settings

I’ve come across an interesting bug in the Admin Center Preview portal in-regards to the domain purpose changing without reason. This is further to my recent blog posting: http://realtimeuc.com/2016/06/federation-fails-with-o365/, which required disabling the Skype for Business domain purpose for domains using On-Premises or Third-Party hosted environments without hybrid configured to resolve federation issues. First you’ll… Read More »

Avoid SkypeforBusinessRetail Product ID with the Office Deployment Tool for Click-to-Run

The following issue is with the SkypeforBusinessRetail Click-to-Run (C2R) product ID, which causes roadblocks for organizations looking to roll out a standalone full Skype for Business client. When using the Office Deployment Tool (ODT) for Click-to-Run 2016: https://www.microsoft.com/en-us/download/details.aspx?id=49117 you have the ability to pass specific product IDs for deployment. The supported product ID list can… Read More »