Tag Archives: enterprise voice

Skype for Business Cloud Connector Edition (CCE) – We couldn’t reach +1XXXXXXXXXX (404 Not Found)

Today I’m shedding light on the SIP 404 response status code while working with Skype for Business Online’s CloudPBX and Cloud Connector Edition (CCE). The “404 Not Found” error is masked in the Skype for Business Client as “We couldn’t reach +1XXXXXXXXXX” during an outbound PSTN call. Always view the ms-diagnostics details specific to the… Read More »

Skype for Business Cloud Connector Edition (CCE) – Operation was unsuccessful (504 Server time-out)

Today I’m shedding light on the SIP 504 response status code while working with Skype for Business Online’s CloudPBX and Cloud Connector Edition (CCE). The “504 Server time-out” error is masked in the Skype for Business Client as “Operation was unsuccessful” during an outbound PSTN call. Understanding this error can actually become a handy tool… Read More »

Client crash when selecting multiple voicemail messages in Skype for Business 2016

Just a quick blog post about a bug I ran into today with the Skype for Business 2016 client. While signed into a test account, I attempted to delete all the previous voicemail messages shown on the Phone/Dial Pad tab. Not really paying attention, I proceeded to click the first item, hold shift and select… Read More »

Auto forward Azure Voicemail messages

While building out a few Team-Call Groups for a customer using CloudPBX in Skype for Business Online, we ran into an issue handling voicemail messages using Inbox/Email Rules. The request was for all voicemail messages and missed call notifications to be forwarded to the members in the Team-Call Group. Simple enough, fire up Outlook create… Read More »

Dude where’s my CSOnlineUM cmdlets?

Today while enabling a new Customer for CloudPBX, I ran into an issue using the New-CsOnlineUMDialplan cmdlet. The Skype for Business Online PowerShell Module returned “The term ‘New-CsOnlineUMDialplan’ is not recognized as the name of a cmdlet, function, script file, or operable program…”. This cmdlet is used to turn on the enhanced features of voicemail… Read More »

Enable-CsOnlineUMMailbox results in 500 Internal Server Error

While onboarding a new customer with CloudPBX in Skype for Business Online, I came across an issue enabling the client APIs for use with Azure Voicemail. Normally, this is a simple one-liner in PowerShell: But today was a different story… The Enable-CsOnlineUMMailbox started to bleed “The remote server returned an error: (500) Internal Server Error”.… Read More »

Object reference not set to an instance of an object error while enabling CloudPBX

A couple weeks ago I came across a client issue enabling CloudPBX for Skype for Business Online users. The correct Set-CsUser command that would normally enable users, was bleeding red errors in PowerShell. The command is pretty straight forward and was successful the day before. An example command: Instead of enabling the specific user for… Read More »

Get-CSUserSessionGUI

Earlier this month I blogged about the Session Details(Preview) in the Skype for Business Online admin portal, which can be found at: http://realtimeuc.com/2016/10/sfbo-session-details-preview/ a welcome addition to the portal! On the flip side I do prefer managing my tenants via PowerShell vs. hanging out in the browser. Here comes the Get-CSUserSession cmdlet. One thing to… Read More »

Skype Meeting: Join by phone links now include Conference ID DTMF

Who would have thought a simple mouse hover on a Skype Meeting invite would consume so many hours… So what did I see? If you look closely at the Join by phone conference number links in the Skype Meeting, you will now notice that ,ConferenceID# has been added to the end of the phone number… Read More »

Polycom VVX firmware 5.3+ will bypass Dial Plan normalization for 911 in Skype for Business and calls could fail

Hopefully the title of this blog has scared you into reading more and also testing in your own environment! Today I was pulled into a support case where a client was testing 911 while switching sip providers, they discovered that the Skype for Business client was successful but the Polycom VVX would fail to make… Read More »