Category Archives: CloudPBX


Earlier this month I blogged about the Session Details(Preview) in the Skype for Business Online admin portal, which can be found at: a welcome addition to the portal! On the flip side I do prefer managing my tenants via PowerShell vs. hanging out in the browser. Here comes the Get-CSUserSession cmdlet. One thing to… Read More »

Skype Meeting: Join by phone links now include Conference ID DTMF

Who would have thought a simple mouse hover on a Skype Meeting invite would consume so many hours… So what did I see? If you look closely at the Join by phone conference number links in the Skype Meeting, you will now notice that ,ConferenceID# has been added to the end of the phone number… Read More »

Polycom VVX firmware 5.3+ will bypass Dial Plan normalization for 911 in Skype for Business and calls could fail

Hopefully the title of this blog has scared you into reading more and also testing in your own environment! Today I was pulled into a support case where a client was testing 911 while switching sip providers, they discovered that the Skype for Business client was successful but the Polycom VVX would fail to make… Read More »

Skype for Business Online/Cloud PBX dial plan extensions rule issue

You could say that I’ve spent a few hours with Cloud PBX, but it wasn’t until I attended Doug Lawty’s session “Understand the mysteries of Dial Plans and Voice Routes in Skype for Business” at Microsoft Ignite 2016. That a single slide on the default dial plans caught my eye (around the 15 minute mark).… Read More »

Skype for Business Online – Session Details (Preview)

During Microsoft Ignite it was mentioned that the Session Detail reports would start rolling out to Skype for Business Online tenants this week. As promised, Session Details (Preview) started lighting up under the Report section of the Skype for Business Online admin center. To generate a report, the User and From data/time fields are required… Read More »

Cloud PBX Voicemail Language

Hopefully this blog post will help any others out there having an issue understanding what language is being used in the voice prompts and email transcriptions for Microsoft’s Office 365 Cloud PBX Voicemail (Azure Voicemail). Until last week the language used in Voicemail services for Office 365 Cloud PBX had to be configured at the… Read More »